Support
Answers about availability, troubleshooting and known limitations for both apps.
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Frequently asked questions
Search every question about both apps.
Heirst Clean limitations
What Android does not allow, and what to expect.
Heirst Secure limitations
What findings mean, and what is not verified yet.
Privacy
Permissions and network behaviour, app by app.
Product availability
The current release status of each app:
Known limitations
Heirst Clean
- Android does not let ordinary apps clear other apps’ cache or open their private folders.
- Files in Trash or the vault still take up space until they are permanently removed.
- The background scan service has not yet been run on a real device.
- The current beta has not yet been run on a real device; an earlier version has.
Heirst Secure
- Findings describe capabilities, not intent; they are not malware verdicts.
- The DNS filtering engine has not yet been verified on real-device traffic.
- APK inspection has been tested on a computer, not yet on phones at scale.
- The new-app check and the other features new in the current beta have not yet been run on a real device.
Common questions
Yes, as public betas. Each product page has a download section with the signed APK file, its version, size and SHA-256 checksum, and installation steps. Neither app is in an app store yet, so Android asks you to allow the installation first.
No. They are two separate Android apps under the Heirst brand, each with its own job. You can use either one on its own.
The current builds of both apps require Android 8.0 or later.
Heirst Clean’s background scan service and the features new in its current beta, and Heirst Secure’s DNS filtering engine, new-app check, on-phone APK inspection, Share / Open with and report saving have not yet been proven on real devices. Each product page lists them under “Verification status”.
It refuses when strict Private DNS is on, because forwarding would downgrade your encrypted DNS to plain text, and when your device reports no DNS server. It tells you which one applies.
On Android 14 and later you can share only selected photos with an app. Heirst Clean then sees only those, and its results say that the rest is not visible.
Files moved to Trash or the vault still take up space until they are permanently removed, and the system recreates some files by itself. Heirst Clean’s history shows what you selected next to the space that was actually freed.
They need Usage access, which you grant in Android Settings. When the system has no usage record for an app, Heirst Clean shows “last used unknown” rather than guessing.
Findings describe capabilities. Many legitimate apps need powerful permissions, so a finding is a prompt to check the app’s purpose and source, not a verdict.
The apps are not in an app store yet, so you install the APK file yourself. Android asks you to allow installs from the browser or file manager you used, and Play Protect may offer to scan the app because it does not know the developer yet. Install only files from this website, and check that the SHA-256 checksum matches the one on the product page.
Contact
A public support contact has not been configured yet.